Tag: customer service

Parking Lot Principles

March 8th, 2007   •   15 comments   

I was piqued by this recent post on Seth Godin’s blog which spoke about how a bank manager parked at the most convenient lot available right in front. An excerpt from it below:

“The manager of the Chase bank in Pleasantville parks right out front. Her branch is on a quiet street with parking meters available for customers to use. Figure there’s perhaps a dozen spaces convenient enough to make it worth going to the bank… if they’re full, keep on driving, because there’s always another bank coming up soon.”

This reminded me of exactly the same frustration which many of us face.
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Customer or Crook?

February 10th, 2007   •   12 comments   

Spotted this sign at a second-hand bookshop somewhere. It tells me a couple of things:

1) We are very pally with the men-in-blue so “you better watch out, you better not cry…”

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Hell Hath No Fury Like a Customer Scorned…

February 8th, 2007   •   10 comments   

Was horrified by Victor Koo’s recent post on his mis-encounters with a certain leading bank in Singapore. It is certainly not just an isolated incident since I heard so many horror service stories.

I don’t know if you guys have watched this video about a customer’s frustrated attempt to cancel his AOL account. Vincent Ferrari spent more than 20 minutes on the line with a joker from AOL (who subsequently got fired it seems). I am sure we all can empathise with Vincent Ferrari some way or other.


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