Tag: hotels

Eat Well and Do Good at Pan Pacific and PARKROYAL Hotels

July 13th, 2017   •   no comments   

Courtesy of Pan Pacific Hotels Group

Can you enjoy delicious cuisine, reduce your environmental impact, and feed the underprivileged – all at the same time?

Thanks to these executive chefs from the Pan Pacific Hotels Group, you now can!
Read More


The True Price of Excellent Service in Singapore

December 4th, 2014   •   no comments   

Read in The Straits Times and Channel News Asia today that almost four-fifths of Singapore consumers are willing to pay more for excellent service. Internationally, we rank second only to India – and are on par with the United States – for consumers willing to pay more for good service.

Here are the key findings reported in mainstream media based on the study by American Express and Ebiquity:
Read More


Can We Make Singapore Tourists More Happy?

November 26th, 2014   •   5 comments   

Oh dear! Customer satisfaction has dropped this year, according to a survey done by the Institute of Service Excellence (ISES).

Reading various reports in The Straits Times, TODAY and Business Times, several sobering statistics await us:
Read More


Can No Service Be The Best Service?

September 1st, 2013   •   no comments   

is-no-service-the-best-service
Do you enjoy the self check out queues at supermarkets? (courtesy of MUO)

What is fabulous service? How do you define a “delightful experience”?

To many, an exceptional encounter is a heroic one, epitomised by a smiling human being who jumps through flaming hoops to provide memorable encounters.
Read More