Courtesy of Pan Pacific Hotels Group
Can you enjoy delicious cuisine, reduce your environmental impact, and feed the underprivileged – all at the same time?
Thanks to these executive chefs from the Pan Pacific Hotels Group, you now can!
Read in The Straits Times and Channel News Asia today that almost four-fifths of Singapore consumers are willing to pay more for excellent service. Internationally, we rank second only to India – and are on par with the United States – for consumers willing to pay more for good service.
Here are the key findings reported in mainstream media based on the study by American Express and Ebiquity:
Oh dear! Customer satisfaction has dropped this year, according to a survey done by the Institute of Service Excellence (ISES).
Do you enjoy the self check out queues at supermarkets? (courtesy of MUO)
What is fabulous service? How do you define a “delightful experience”?
To many, an exceptional encounter is a heroic one, epitomised by a smiling human being who jumps through flaming hoops to provide memorable encounters.