Tag: organisational strategy

How Tightly Should You Manage Your Team?

December 5th, 2011   •   no comments   

Should you control your subordinate’s every move? (courtesy of River Empowerment)

There are two major schools of thought in leadership and management.

The first approach is the older “Command and Control” style. Here, an authoritative leader uses a clearly domineering way of getting things done. Charging ahead like a bull, he/she will steamroll over anything – or anybody – who gets in his or her way. Instructions given are clear, specific and often unidirectional. Its “my way or the highway”.
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Amateurs versus Professionals

May 22nd, 2011   •   no comments   

Don’t merely listen to the experts even if they look as good as this (courtesy of Strategy of Wealth)

In today’s social-technology-enabled world, customers and citizens alike wield considerable influence over the decisions of corporate and political captains alike. In such an environment, we can ill afford to adopt a “I know best” attitude in dealing with our stakeholders (unless of course we are Steve Jobs and Apple).

While there is a rise in the cult of the amateur, as claimed by Andrew Keen, there is still a time and place for the professionals. I’m sure nobody in their right minds would want to be operated on by a surgeon who is fresh out of med school, or to be rescued by novice firefighters.

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Divergent and Creative Thinking

October 28th, 2010   •   no comments   

There are two modes of cognitive reasoning that are universally defined: convergent and divergent thinking.

Convergent thinking is the one that is more frequently employed at work, in schools, and often at home. It is a form of thinking employing deductive reasoning, which looks at bringing together information that is focussed on solving a problem. Often, convergent thinking is useful for situations where a single correct solution exists. Such modes of thinking are commonly employed in scientific, engineering, financial and other analytical fields (like much of Police work).

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From Vertical Ladders to Multidirectional Lattices

August 24th, 2010   •   no comments   

MC Escher’s “Relativity” courtesy of Nexxgen

As I was listening to my favourite podcasts from Harvard Business Review, I came across the idea of the Corporate Lattice, which was also the title of a book by Cathy Benko and Molly Anderson of Deloitte. It was a fascinating concept in organisational management which debunked the still widely followed traditional hierarchical organisation, while still providing some semblance of order.

According to Deloitte,

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America’s #1 Retailer in Customer Service

June 1st, 2009   •   1 comment   

America’s #1 Retailer in Customer Service

Courtesy of Fortune

A Nordstrom housekeeping staff at Connecticut found a customer bag together with her receipt and flight itinerary in the parking lot.

As the customer probably left the store directly to catch her flight at John F. Kennedy International Airport in New York, he looked up her phone number in the company’s system… 
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