Tag: proactiveness

Wow Customers with Anticipatory Service

November 25th, 2013   •   no comments   

Courtesy of InFocus

I was totally floored by a blog post by Jackie Huba of Church of the Customer.

In her post, Huba recounted how Nordstrom – a beacon of premium customer service in the US – upped the ante by replacing her worn-out loyalty card with a new one sent to her home without any prompting. All it took was for Huba to remark that her card was old and presto! A new card was delivered.
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The Value of Asking

July 3rd, 2013   •   no comments   

Courtesy of Fruitfulista

“Ask and it will be given to you; seek and you will find; knock and the door will be opened to you.” – Matthew 7:7

Quoting from the bible, asking has always been one of the core tenets of success. Time and time again, the people who make it a point to ask (and ask regularly) are the ones who tend to do better in almost any field in life – romance, school, work, social circles, and of course spirituality.
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