Sentosa’s WAVE ensures that guest centric values are instilled in all employees (courtesy of Sentosa)
What distinguishes service stars from other establishments? Is there a magic formula?
Well, the answer is less to do with rocket science than with investing in people.
Last night, my family and I decided to venture on the new and improved Jewel Cable Car ride from Mount Faber to Sentosa. Living just a stone’s throw away from the Jewel Box (with the view of Mount Faber from our window), we were really looking forward to going on our latest aerial adventures, suspended on a cable.
Revamped at a cost of some $36 million, the new cable car rides boasted of 67 sparkling new cabins done in a modern metallic black and chrone design which boasted of large panoramic view windows. The flip-up seats were more comfortable, and the internal ambient lighting helped to make it less pitch black at night. Having experienced the old cable cars before, I must say that this recent upgrade is a major improvement to the overall experience.