Tag: service standards

The True Price of Excellent Service in Singapore

December 4th, 2014   •   no comments   

Read in The Straits Times and Channel News Asia today that almost four-fifths of Singapore consumers are willing to pay more for excellent service. Internationally, we rank second only to India – and are on par with the United States – for consumers willing to pay more for good service.

Here are the key findings reported in mainstream media based on the study by American Express and Ebiquity:
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Can We Make Singapore Tourists More Happy?

November 26th, 2014   •   5 comments   

Oh dear! Customer satisfaction has dropped this year, according to a survey done by the Institute of Service Excellence (ISES).

Reading various reports in The Straits Times, TODAY and Business Times, several sobering statistics await us:
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