Tag: Social Media Customer Care

[Infographic] Social Media Customer Care Statistics

October 25th, 2017   •   2 comments   

Do you know that your customers may spend 3 to 20 percent more if you respond to their queries? Or that 42 percent of customers who complain on social media expect a response within an hour?

With consumers spending hours each day on social media, you need to ensure that your customer care strategy is primed for social channels.
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Global Findings in Social Media Customer Service

February 3rd, 2015   •   no comments   

Wonder who the global kings and queens of customer service on social media are? How do Facebook and Twitter rank in social media customer service?

The answers may surprise you!
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