Tag: Zappos

Zooming in on Zappos

March 25th, 2011   •   1 comment   

Zooming in on Zappos Tony Hsieh
Tony Hsieh, CEO and Chief Happiness Officer of Zappos.com (courtesy of Sunni Brown)

Few companies are as zealous as Zappos in ensuring that excellence is ingrained into every single process, person and pore of the organisation. Radical and almost ruthless in their quest for the holy customer grail, Zappos is famous for legendary strategies such as the following:

– Paying brand-new employees US$2,000 to quit if they feel that the job is not right

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