https://coolerinsights.com/2009/09/6-ways-to-make-it-worth-their-time/ Content Marketing and Social Media Agency in Singapore Fri, 25 Sep 2009 05:35:35 +0000 hourly 1 https://coolerinsights.com/2009/09/6-ways-to-make-it-worth-their-time/comment-page-1/#comment-2448 Fri, 25 Sep 2009 05:35:35 +0000 http://coolerinsights.com/uncategorized/2009/09/6-ways-to-make-it-worth-their-time/#comment-2448 Walter. Have you seen the video In Search of Excellence. It was very popular during my time in NPB. There was a segment about Disneyland that is very much in line with what you have written. In Disneyland, there are actually 2 separate ‘worlds’. In the underground secton, away from the public’s eyes, employees can carry on as normal. But once they get above ground, everybody is expected to behave as a performer. Disney uses the words On-stage and Off-stage to drum this concept into all employees; so everybody has the same mission; to make the ‘guest’, not ‘customer’ feel at home.

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