Customer service is one of the most talked about topics in Singapore. Hell hath no fury like a Singaporean customer scorned. At the same time, we have this incredible obsession to share what we eat, wear, buy and do, often with “value-added” comments (“yay” or “nay”).
Unfortunately, retailers and F&B operators are often oblivious of what their customers think. While a few do trawl the web to search for answers (good or bad), most continue their operations in blissful ignorance. Read More
With smartphones, tablets, laptops, and of course the good old TV (or Apple TV for the gadget geeks) and cinema, everybody is staring at an electronic device. Lifestyles have certainly changed in the hyper-connected new social era, enabled by digital gadgets that are perpetually connected to the web. Read More