hospitality | Cooler Insights

The True Price of Excellent Service in Singapore

Walter — Thu, 04 Dec 2014 10:05:06 +0000

How much would you pay for excellent service in Singapore? Beyond money, what else can we do to raise service standards here?

The post The True Price of Excellent Service in Singapore first appeared on Cooler Insights.

Can We Make Singapore Tourists More Happy?

Walter — Wed, 26 Nov 2014 02:49:14 +0000

Customer satisfaction for Singapore's tourism businesses has dropped significantly. Are there ways for us to address this decline?

The post Can We Make Singapore Tourists More Happy? first appeared on Cooler Insights.

Owning Your Customer’s Experience (Part 2)

Walter — Thu, 10 Jan 2013 16:14:00 +0000

Does your organisation hold a common view of the customer experience? Here are some steps to consider when implementing your customer experience strategy.

The post Owning Your Customer’s Experience (Part 2) first appeared on Cooler Insights.

Owning Your Customer’s Experience (Part 1)

Walter — Tue, 08 Jan 2013 16:12:00 +0000

What can tourism businesses like hotels, restaurants, travel agencies and attraction operators do to create memorable and distinctive customer experiences?

The post Owning Your Customer’s Experience (Part 1) first appeared on Cooler Insights.

Can we attract Millennials to tourism jobs?

Walter — Wed, 17 Oct 2012 14:23:00 +0000

Millennials appear to be shunning tourism jobs in Singapore. Find out why, and some possible ways to solve this dilemma.

The post Can we attract Millennials to tourism jobs? first appeared on Cooler Insights.