Recently, my wife and I had the chance to speak to a young girl working at a specialty retail outlet at VivoCity. The circumstances which led to this were rather unpleasant, and I prefer not to go into details. Our conversation was pretty enlightening though. It revealed some serious flaws which certain (not all) retail outlets in Singapore face. I find that these problems are especially true in smaller SME retail establishments.

So what are the issues? Let me list them down:

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