tourism | Cooler Insights

A Cheapskate’s Guide to Enjoying Singapore

Walter — Sun, 17 May 2015 08:48:31 +0000

Can you enjoy life in Singapore without spending a bomb? Yes you can! Here are 16 ways to have cheap and good fun!

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Can We Make Singapore Tourists More Happy?

Walter — Wed, 26 Nov 2014 02:49:14 +0000

Customer satisfaction for Singapore's tourism businesses has dropped significantly. Are there ways for us to address this decline?

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Owning Your Customer’s Experience (Part 2)

Walter — Thu, 10 Jan 2013 16:14:00 +0000

Does your organisation hold a common view of the customer experience? Here are some steps to consider when implementing your customer experience strategy.

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Owning Your Customer’s Experience (Part 1)

Walter — Tue, 08 Jan 2013 16:12:00 +0000

What can tourism businesses like hotels, restaurants, travel agencies and attraction operators do to create memorable and distinctive customer experiences?

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How Service Leaders Innovate

Walter — Fri, 28 Dec 2012 19:20:00 +0000

Sentosa’s WAVE ensures that guest centric values are instilled in all employees (courtesy of Sentosa) What distinguishes service stars from other establishments? Is there a magic formula? Well, the answer is less to do with rocket science than with investing in people. As a judge for the Singapore Experience Awards 2012, I was recently invited […]

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Can we attract Millennials to tourism jobs?

Walter — Wed, 17 Oct 2012 14:23:00 +0000

Millennials appear to be shunning tourism jobs in Singapore. Find out why, and some possible ways to solve this dilemma.

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10 Mega Trends for the Next Decade

Walter — Thu, 16 Aug 2012 13:39:00 +0000

The Internet of Things is a Mega Trend for the next Decade (courtesy of Take Me To Your Leader) If we can gaze into the crystal ball, what would the future behold? How would the next 10 years be like in terms of business, society and culture? Thanks to an invitation from the Pacific Asia […]

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Gardens by the Bay Blossoms

Walter — Thu, 28 Jun 2012 23:56:00 +0000

A pristinely curated garden sprawled over 101 hectares in area, Gardens by the Bay is 36% larger than the Singapore Botanic Gardens and populated by more than 750,000 plants in total. Opened last night by Prime Minister Lee Hsien Loong, the project costed more than $1 billion and boasts of 7 key attractions including the […]

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Fantabulous Fun at Phuket FantaSea

Walter — Sat, 07 Jan 2012 15:31:00 +0000

The beautifully designed Palace of the Elephants Theatre at Phuket FantaSea Claimed to be the “Ultimate Nighttime Cultural Theme Park”, Phuket FantaSea is Thailand’s first cultural theme park located close to Kamala Beach on Phuket island. Focusing on a motley mix of “Myth, Mystery and Magic”, Phuket FantaSea blends Thailand’s exotic heritage with a carnivalesque […]

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Bangkok – Haven of Hedonism, Holiness and Health

Walter — Fri, 02 Sep 2011 13:14:00 +0000

There is nothing quite like a trip to Bangkok to revive, refresh and rejuvenate one’s jaded senses. From ultra-modern shopping malls, colourful street markets, health giving spas, larger-than-life shows to fabulous culinary delights, one is never spoilt for choice. Indulgence became our middle names as we soaked in the Sun – and rain – splashed […]

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