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	<title>customer engagement | Cooler Insights</title>
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		<title>The Five Levels of Customer Engagement</title>
		<link>https://coolerinsights.com/2013/10/the-five-levels-of-customer-engagement/</link>
					<comments>https://coolerinsights.com/2013/10/the-five-levels-of-customer-engagement/#comments</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Sun, 27 Oct 2013 05:28:00 +0000</pubDate>
				<category><![CDATA[Business and Management]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[relationship marketing]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[social business]]></category>
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					<description><![CDATA[<p>Customers are the only reason for your existence. Discover how you can better engage your customers with the 5 Es of customer engagement.</p>
The post <a href="https://coolerinsights.com/2013/10/the-five-levels-of-customer-engagement/">The Five Levels of Customer Engagement</a> first appeared on <a href="https://coolerinsights.com">Cooler Insights</a>.]]></description>
		
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			<slash:comments>2</slash:comments>
		
		
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		<title>The Book of Business Awesome/ UnAwesome (Review)</title>
		<link>https://coolerinsights.com/2013/01/the-book-of-business-awesome-unawesome-review/</link>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Sun, 13 Jan 2013 13:09:00 +0000</pubDate>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[social media strategy]]></category>
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					<description><![CDATA[<p>Have you wondered what works (and doesn&#8217;t) in Facebook? Or how you can undo an ill conceived tweet let loose in a fit of anger? Maybe you need to stand out in a sea of fiercely &#8220;social&#8221; competitors? Well, now you can. Written in tongue-in-cheek fashion with unabashed directness, The Book of Business Awesome/The Book [&#8230;]</p>
The post <a href="https://coolerinsights.com/2013/01/the-book-of-business-awesome-unawesome-review/">The Book of Business Awesome/ UnAwesome (Review)</a> first appeared on <a href="https://coolerinsights.com">Cooler Insights</a>.]]></description>
		
		
		
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		<title>The Rise of Social Businesses</title>
		<link>https://coolerinsights.com/2012/08/the-rise-of-social-businesses/</link>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Wed, 29 Aug 2012 05:02:00 +0000</pubDate>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[Social Influence]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[social business]]></category>
		<category><![CDATA[social media]]></category>
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					<description><![CDATA[<p>Courtesy of the Big Trend Hunt Social media marketing is no longer the preserve of the elite few. More and more companies invest in creating their own Facebook fan pages, blogs, forums, Youtube channels and Twitter accounts in a bid to reach out to their customers. The game is no longer about reach and eyeballs [&#8230;]</p>
The post <a href="https://coolerinsights.com/2012/08/the-rise-of-social-businesses/">The Rise of Social Businesses</a> first appeared on <a href="https://coolerinsights.com">Cooler Insights</a>.]]></description>
		
		
		
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		<title>What Do Sherlock Holmes and Consumers Have in Common?</title>
		<link>https://coolerinsights.com/2012/02/what-do-sherlock-holmes-and-consumers-have-in-common/</link>
					<comments>https://coolerinsights.com/2012/02/what-do-sherlock-holmes-and-consumers-have-in-common/#comments</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Thu, 16 Feb 2012 13:26:00 +0000</pubDate>
				<category><![CDATA[Content Marketing]]></category>
		<category><![CDATA[advertising and promotions]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[storytelling]]></category>
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					<description><![CDATA[<p>Have you wondered why people love a who-dunnit like Sherlock Holmes, Harry Potter or Agatha Christie novel? The answer lies in creating a sense of mystery and scarcity. More here.</p>
The post <a href="https://coolerinsights.com/2012/02/what-do-sherlock-holmes-and-consumers-have-in-common/">What Do Sherlock Holmes and Consumers Have in Common?</a> first appeared on <a href="https://coolerinsights.com">Cooler Insights</a>.]]></description>
		
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			<slash:comments>2</slash:comments>
		
		
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		<title>Engaging Customers with Game Mechanics</title>
		<link>https://coolerinsights.com/2010/12/engaging-customers-with-game-mechanics/</link>
					<comments>https://coolerinsights.com/2010/12/engaging-customers-with-game-mechanics/#comments</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Sat, 25 Dec 2010 23:48:00 +0000</pubDate>
				<category><![CDATA[Social Influence]]></category>
		<category><![CDATA[advertising and promotions]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[game mechanics]]></category>
		<category><![CDATA[gaming]]></category>
		<category><![CDATA[marketing strategy]]></category>
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					<description><![CDATA[<p>Everybody loves gaming! The latest buzzword in marketing &#8211; especially in online circles &#8211; is gaming (or more accurately game mechanics). To some, it has become the new viral, overtaking viral videos as the holy grail of consumer engagement and interaction. Almost everybody online these days are raving about how game mechanics can change the [&#8230;]</p>
The post <a href="https://coolerinsights.com/2010/12/engaging-customers-with-game-mechanics/">Engaging Customers with Game Mechanics</a> first appeared on <a href="https://coolerinsights.com">Cooler Insights</a>.]]></description>
		
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			<slash:comments>1</slash:comments>
		
		
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		<title>Why Social Customer Engagement Matters (A Lot)</title>
		<link>https://coolerinsights.com/2010/12/are-you-engaging-your-customers-yet/</link>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Mon, 20 Dec 2010 22:32:00 +0000</pubDate>
				<category><![CDATA[Social Influence]]></category>
		<category><![CDATA[community marketing]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[relationship marketing]]></category>
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					<description><![CDATA[<p>Are you engaging your customers fully across all parts of your organisation? Learn why you should, and how to do so here.</p>
The post <a href="https://coolerinsights.com/2010/12/are-you-engaging-your-customers-yet/">Why Social Customer Engagement Matters (A Lot)</a> first appeared on <a href="https://coolerinsights.com">Cooler Insights</a>.]]></description>
		
		
		
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