organisational strategy | Cooler Insights

How Tightly Should You Manage Your Team?

Walter — Mon, 05 Dec 2011 13:50:00 +0000

Should you control your subordinate’s every move? (courtesy of River Empowerment) There are two major schools of thought in leadership and management. The first approach is the older “Command and Control” style. Here, an authoritative leader uses a clearly domineering way of getting things done. Charging ahead like a bull, he/she will steamroll over anything […]

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Amateurs versus Professionals

Walter — Sun, 22 May 2011 02:24:00 +0000

Don’t merely listen to the experts even if they look as good as this (courtesy of Strategy of Wealth) In today’s social-technology-enabled world, customers and citizens alike wield considerable influence over the decisions of corporate and political captains alike. In such an environment, we can ill afford to adopt a “I know best” attitude in […]

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Divergent and Creative Thinking

Walter — Thu, 28 Oct 2010 23:19:00 +0000

There are two modes of cognitive reasoning that are universally defined: convergent and divergent thinking. Convergent thinking is the one that is more frequently employed at work, in schools, and often at home. It is a form of thinking employing deductive reasoning, which looks at bringing together information that is focussed on solving a problem. […]

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Human Resources: Vertical Ladders to Multidirectional Lattices

Walter — Tue, 24 Aug 2010 23:11:00 +0000

The old days of just moving up the career ladder are gone. Enter the lattice-a new way of managing careers balancing corporate and individual needs.

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Why Nordstrom is America’s #1 Retailer in Customer Experience

Walter — Mon, 01 Jun 2009 00:35:00 +0000

Famed for its legendary customer service, Nordstrom has only one rule for its sales associate. Learn how America's number one retailer in customer experience does it here.

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