quality service | Cooler Insights

Wow Customers with Anticipatory Service

Walter — Mon, 25 Nov 2013 05:08:00 +0000

How do you create memorable and delightful customer experiences? The secret lies in anticipating their needs and meeting them before they ask. More here.

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Why No Service (Or Self-Service) May Be The Best Service

Walter — Sun, 01 Sep 2013 05:31:00 +0000

Can "no service" be the best customer service solution in the age of technology and tight manpower? Here are 8 steps to consider.

The post Why No Service (Or Self-Service) May Be The Best Service first appeared on Cooler Insights.

Owning Your Customer’s Experience (Part 1)

Walter — Tue, 08 Jan 2013 16:12:00 +0000

What can tourism businesses like hotels, restaurants, travel agencies and attraction operators do to create memorable and distinctive customer experiences?

The post Owning Your Customer’s Experience (Part 1) first appeared on Cooler Insights.

Has Bali Lost Its Allure?

Walter — Sun, 27 Jun 2010 02:38:00 +0000

Ibu Oka’s Babi Guling at Ubud Bali has always held special meaning to me and my wife. It was on this tropical island that we had our honeymoon way back in January 2003. Back then, I was so inspired by the holiday experience and customer encounters that I wrote an article that was published in […]

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Ritz Carlton’s Legendary Service

Walter — Sat, 12 Jun 2010 23:07:00 +0000

Stayed at a Ritz-Carlton hotel before? If you did, you'd probably be awed by their impeccable service. Here's how they did it.

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