customer experience | Cooler Insights

The Experience Factor: How Customer-Centric Strategies Reduce Churn And Drive Loyalty

Walter — Tue, 18 Nov 2025 13:00:22 +0000

Turn customer churn into revenue opportunities with a better Customer Experience (CX) strategy. Learn how in this infographic here.

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7 Ways to Use Data to Improve Customer Experience

Walter — Tue, 08 Feb 2022 23:45:59 +0000

Wish to improve your website and social media channels' customer experience? Here are 7 ways to do so using data analytics!

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3 Customer-Focused Content Strategies To Grow Your Brand

Walter — Wed, 10 Jan 2018 14:16:05 +0000

What do Steve Jobs and great content marketing have in common? Both are obsessively focused on the customer. Learn more here.

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Will Content Marketing Kill Your Business?

Walter — Tue, 20 Dec 2016 13:35:40 +0000

Would content marketing kill your competitive advantage? Well, not if you do it right. Here are some thoughts on what quality content can do for your business.

The post Will Content Marketing Kill Your Business? first appeared on Cooler Insights.

Five Ways Singapore Retailers Can Beat the Gloom

Walter — Sun, 10 Jul 2016 13:06:31 +0000

Retailers and shopping mall operators in town are breaking out in a cold sweat. Foot traffic is low and browsers are not buying. What can they do to beat slowing sales?

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Digital Marketing Trends: Key Insights in 2015

Walter — Wed, 04 Mar 2015 00:16:54 +0000

What are the key digital marketing trends in 2015? How should the rise in customer experience influence your marketing strategies?

The post Digital Marketing Trends: Key Insights in 2015 first appeared on Cooler Insights.

The Five Levels of Customer Engagement

Walter — Sun, 27 Oct 2013 05:28:00 +0000

Customers are the only reason for your existence. Discover how you can better engage your customers with the 5 Es of customer engagement.

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Customer Sense: Book Review

Walter — Wed, 10 Jul 2013 13:28:00 +0000

Do you know that your five senses (sight, sound, scent, taste and touch) play a major role in what you buy? While marketers go gaga over social technologies and their impact on digital commerce, it is often our physical perceptions of a product which influence buying decisions. The challenge, however, is this: How can we […]

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The 5 Rs of Curation

Walter — Sun, 02 Jun 2013 02:15:00 +0000

In the past, curation was an arcane art that is reserved only for the privileged few. Not any more, it seems. Uncover the 5 Rs of curation and apply it to your business.

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Four Tools to Improve Productivity

Walter — Wed, 06 Mar 2013 17:46:00 +0000

What tools can companies use to improve their productivity? Consider using these four tools to map out key processes, identify gaps, and improve efficiencies.

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