restaurants | Cooler Insights

Content Marketing for Food and Beverage Businesses

Walter — Sun, 29 Nov 2015 13:43:46 +0000

Need help with content marketing for your F&B business? This content marketing guide is specially written for restaurant operators, cafe owners, pub managers, and other food businesses.

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Can We Make Singapore Tourists More Happy?

Walter — Wed, 26 Nov 2014 02:49:14 +0000

Customer satisfaction for Singapore's tourism businesses has dropped significantly. Are there ways for us to address this decline?

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Savouring Gaia

Walter — Sun, 06 Jul 2014 14:00:00 +0000

What do you get when you combine exquisitely prepared Italian cuisine with nature-inspired imagination? Inspired by the ancient Greek word Gaea which means “Mother Earth”, Gaia Ristorante and Bar is located at the Goodwood Park Hotel. Infusing natural elements in the aesthetics of its decor and food, the venue houses a martini bar, dining rooms of […]

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Why No Service (Or Self-Service) May Be The Best Service

Walter — Sun, 01 Sep 2013 05:31:00 +0000

Can "no service" be the best customer service solution in the age of technology and tight manpower? Here are 8 steps to consider.

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SG Rating – A Tool for Consumer Businesses

Walter — Tue, 02 Apr 2013 05:19:00 +0000

Customer service is one of the most talked about topics in Singapore. Hell hath no fury like a Singaporean customer scorned. At the same time, we have this incredible obsession to share what we eat, wear, buy and do, often with “value-added” comments (“yay” or “nay”). Unfortunately, retailers and F&B operators are often oblivious of […]

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McDonald’s Reveals Its Restaurant Secrets

Walter — Tue, 13 Sep 2011 14:14:00 +0000

Considered the world’s largest restaurant chain serving 64 million customers daily, McDonald’s is probably the most pervasive fast food chain on the globe. Founded by Ray Kroc in 1955, McDonald’s worldwide generates some US$24 billion in annual revenue from more than 32,000 outlets (mostly franchisee and affiliate run restaurants). Famed for its superior supply chain […]

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