Tag: differentiation

Surviving Disruptive Innovations

March 15, 2013 Business and Management 15 comments

Surviving Disruptive Innovations
Was Borders a victim of Disruptive Innovation? (courtesy of Wikimedia Commons

Tower Records. Borders. Kodak. Maybe even Research In Motion (RIM)?

The list of casualties to disruptive innovations grow longer each day. By clinging to the status quo and failing to recognise the threats of disruptive consumer behaviours, technologies, or business models, these companies have sounded their own death knell.


Replace Without Question

December 16, 2006 Blog no comments

Just got back from a fabulous holiday in wintry Hokkaido. Will blog about it soon.

Meanwhile, another brilliant example of how service should be from Seth Godin. No questions asked and no serial number, receipt, warranty card or other forms of authentication needed. Just what we need here in “black and white” Singapore.

Laurie writes, “amazing customer service from le creuset, the french enamel on cast iron cookware people