Tag: brand experience

Why Branding Means Sweating The Small Stuff

September 8th, 2013   •   no comments   

Branding why you need to sweat the small stuff
Marketing – and branding – is all about the little things (courtesy of Allographics)

Since time immemorial, marketers are obsessed with the “Big Idea”.

Ruled by “out-of-this-world” campaigns that win Golden Lions or Creative Circle awards, we were transfixed by the notion that bigger and bolder is usually better.
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Great Service = Great Marketing

January 2nd, 2013   •   no comments   

Robinsons is an icon of service in Singapore (image courtesy of goodcitydeals)

What is the best way to trigger positive and enduring word of mouth?

Is it…
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Why Businesses Need to Sweat the Small Stuff

September 9th, 2012   •   no comments   

Dining in Canada
Great food, environment and service made Banff’s Wild Flour our favourite dining place

Finally, its Friday night! After a stressful work week, you can now let down your hair and party the weekend away.

The first item on the agenda? A slow dinner at the latest fine dining restaurant.
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Coca-Cola Celebrates Its 126th Birthday

June 2nd, 2012   •   no comments   

Coca-Cola's 126th Birthday Party

Thanks to June, Tiffany and Laura of the Coca-Cola Singapore team, I was invited to the cosy 126th birthday party for Coca-Cola held at the Dallas Restaurant and Bar at Boat Quay. As a marketer and a publicist, I’ve always admired how the world’s largest beverage company continually reinvented its flagship Coca-Cola brand despite having such a long heritage.  It was fascinating to see how the brand associates itself with values such as fun, happiness and enjoyment through activities that resonate with its customers.  

At the thematic party adorned with Coca-Cola’s unmistakeable reds and whites, I learned how the company continually innovated its marketing and PR efforts.  Other than traditional advertising on mainstream channels, Coke experimented successfully with guerrilla marketing, emotional marketing, buzz and viral marketing, co-branding, sponsorship (Coke has sponsored the Olympics movement for 84 years in total!) as well as immersive experience rich events and showcases (such as the party itself). The company further embraced its role as a corporate citizen by sponsoring and encouraging sustainable and civic-minded practices such as recycling and caring for the less fortunate.

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How C. Wonder Pampers Its Customers

May 22nd, 2012   •   no comments   

Source of image

Leading investor and serial entrepreneur J. Christopher Burch has more than 30 years of experience in various technology and luxury brands, including Aliph (Jawbone), NextJump, and Tory Burch. At a talk given at the Asia Fashion Summit recently, he shared about his experience with C. Wonder – a fast growing apparel, accessories and home décor retailer, and how he built a strong retail brand focused heavily on delighting customers and meeting their lifestyle needs.

Predicated on the concept of the customer being “our girl”, the customer experience in C. Wonder stores are predicated on “service credos” such as the following:

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How To Create Delightful Customer Experiences

October 8th, 2011   •   2 comments   

Customer Experience Delightful

In an age which some may term as the “experience economy”, companies and businesses can ill afford to focus solely on quality products or low prices. The entire spectrum of engaging and enrapturing a customer through every single touch point – both online and offline – becomes critical.

It isn’t just the transaction itself that matters. Rather the entire customer experience journey becomes important. This includes reading/hearing about your product online or offline, browsing your stores/ websites, speaking to a retail associate, purchasing the product, experiencing the product, and after sales customer service.
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