Tag: advocacy marketing
Marketing is broken. At least in the traditional sense.
Focused on customer acquisition, promotions and sales volumes, traditional marketing views customers as “targets” to be arrowed.
Bigger, bolder and flashier campaigns are launched to attract their rapidly diminishing attention while carrots like discounts, freebies and lucky draws are dangled to coax them to open their wallets.
NHB’s Night Festival 2008
I love reading Nina Simon’s Museum 2.0 blog for her cutting insights on stuff happening in my neck of the woods. One of the issues that she recently wrote about – audience development – is something that museums and art galleries in Singapore are also grappling with.
In her post, Nina questioned the need for museums to organise “hip” events to attract younger audiences at the expense of alienating a broader more diverse crowd. While many museums have shifted from being a “cabinet of curiosities” for an elite few to “community destinations”, the question now arises whether their activities should be narrowly focused on distinct segments or appeal more broadly across visitor groups.
Make customer advocacy the pinnacle of your business (courtesy of MIT Sloan Management Review)
Anybody who has been in the field of marketing would be familiar with the term customer champion. However, few have truly understood what it means in the context of today’s organisation.
Being an advocate for customers doesn’t merely mean spending all your days (and nights) at your client’s offices, or conducting an endless round of surveys, focus groups and tea sessions. It isn’t just about understanding what customers want and desperately trying to fit one’s products and services into that itty bitty space called “consumer desire”.
I chanced upon a brilliant post by Jeremiah Owyang, renowned web strategist and thought leader, on Advocacy Marketing. This new form of Word Of Mouth marketing is different from the traditional areas as advocates are like members of your inner circle – your best customers so to speak.
Quoting from Jeremiah: