Every day, companies generate tonnes of content on social media channels like blogs, forums, Facebook, Twitter, Google+, LinkedIn, Instagram, Pinterest, YouTube and more.
Ranging from text, photos, videos, podcasts, to games and apps, the sea of social media content is scary. In fact, we marketers are constantly battling for attention in an endless content battlefield. Read More
Customers. Love them or hate them, they’re the only reason for our existence.
In the past, our customer relationships were pretty non-existent. A customer walks into a store, browses around, picks up a can of soda, pays, and leaves.
Perhaps a lady could be having her hair done at a salon, and the stylist would banter with her while trimming her tresses. After her hair is styled and cut, she departs happily to her next appointment. Read More
Church of the Customer recently shared about a fascinating marketing strategy called the “Social Engagement Journey”. It detailed how companies could embrace ever growing levels of interaction, engagement and relationship building with its customers.
Using a diagram to illustrate this idea (adopted by their consulting firm Ant’s Eye View), Ben McConnell and Jackie Huba postulated that there are five levels in social engagement.
One of the most important lessons in life is this: “Do unto others what you want others to do unto you.” This universal principle is especially important in the relationship oriented world of social media marketing.
Let me explain this attitude of altruism. Read More