ACM is the proud venue host of Social Media Breakfast III
Social media is what it is because people simply love to socialise. And boy did I get a major dose of that yesterday morning at Social Media Breakfast 3 (SMB3), courtesy of Daryl Tay, Claudia, and Derrick.
I moderated and chaired two sessions on new media yesterday at the Civil Service College. Held as part of their Senior Executive Development Programme together with the National Institute of Public Administration (Malaysia), it featured public service attendees from both sides of the causeway. Joining me for the second session were Arun Mahizhnan of the Institute of Policy Studies and Chua Mui Hoong of the Straits Times.
Several interesting points were raised during the discussion, and they include the following:
Do you know who Randy Pausch was? Well, he did something extraordinary, and the whole world grieved recently at his passing.
Despite suffering from a terminal pancreatic cancer, he chose to leave an indelible legacy to his three young kids (and inadvertently the world) when he chose to live life to the fullest despite dying. In doing so, he inspired millions and created a revolution through a simple heartfelt message. His Last Lecture video (below) was viewed by millions, and showed the power of social media networks in spreading a message of goodwill and humanity.
A university professor at Carnegie Mellon University specialising in virtual reality and human computer interaction, Randy made history when he delivered his last lecture – both figuratively and literally – to a capacity crowd. In it, he spoke about achieving one’s childhood dreams, and the simple lessons in life that one should take whatever one’s circumstances. The presentation was especially memorable because Randy did it with a wicked sense of wit and humour, without once feeling sorry for himself despite having only months to live.
The horrific Sichuan Earthquake left many dead or injured (courtesy of szbluewater)
The recent spate of cataclysmic events happening around our region is simply awful. To date, more than 50,000 people in the Sichuan area are either dead, missing or buried, and Cyclone Nargis in Myanmar has left more than two million homeless and tens of thousands dead. As we flip the papers, page after page describes the sad story of human tragedy caused by these natural/ manmade (some say that the cyclone is due to global warming) catastrophes.
From what I understand, both incidents are still unfolding. In other words, they will continue to dominate media spaces for quite some time.
Child’s Play or a Lesson in Marketing?
As I was going for a run this evening at the neighbourhood park, I noticed how kids have this boundless energy aimed at the sole purpose of having non-stop fun. Jumping and skipping from one activity to another, they appear not to have a care in the world, and are focused on their agenda of having pure, unadulterated fun. While watching them play in glee, it hit me that perhaps there are lessons there that we can learn from in the realm of marketing.
Indeed, some of the traits of childhood – especially at play – are invaluable to us jaded marketers. They include the following:
To celebrate my dad’s 68th and my niece’s 10th birthday, my mum decided to book a restaurant for dinner last night at Tiong Bahru’s Seng Poh Lane. Going by the unassuming name of Por Kee Eating House (porky?), the outlet was your typical old-fashioned Chinese restaurant with red plastic chairs and an outdoor al fresco eating area. It was as unpretentious as you can get, with a clear focus on its food rather than ambience.
When we arrived, we were ushered to a space next to the public carpark outside, under the starry moonlit sky. As the evening was cool, most of us didn’t quite mind sitting outside. Especially with a beer or two!
Courtesy of mercer machine
In the age of social media, one particular trend seem to stand out more so than others. And that is our penchant for perversity.
Just look at the leading blog posts and stories in technorati, digg, ping.sg and other blog aggregators. What hits you first and foremost? Most of the leading ones are either about controversy, coitus or corruption. If you have a feel good story, chances are that your efforts will be relegated to the backwaters of the blogosphere.
Yesterday afternoon, my wife together with my son and maid got into an accident along CTE (I was attending a work lunch then). What happened was a tale of God’s divine providence mixed with extraordinary service excellence.
My wife was driving towards the city and encountered the usual Saturday afternoon jam. Traffic was extremely heavy and crawling at a snail’s pace. Unfortunately, a slick black BMW driven by a young 19 year old guy crashed into the rear of our car. He must either be driving his dad’s car or distracted by his girlfriend.
The shock was so hard that the beamer’s airbag popped up. Fortunately, my family didn’t suffer major injuries although my maid had a swelling on her head (currently under observation) while my wife’s back hurt. Both cars stopped and my wife took down the driver’s full particulars (NRIC, license plate, hand phone photos of damage, insurance company, car model).
The Salvation Army is one of the world’s most recognised non-profit brand.
In this day and age, non-profit organisations like charities, trade associations, special interest groups, and clubs can ill afford to ignore branding. To reach a critical sized audience and membership, you need systems and processes to be in place. You need to also market your organisation for it to gain greater clout and reach so that it can better achieve its purpose. Just passion alone would not cut it.
Branding Insider, one of my favourite references for branding thoughts, highlighted 7 points of branding non-profit organisations.
Podtech.net’s Jeremiah Owyang with The Digital Movement’s founder Steve Ng
At the recent iX-TDM New Media Forum, I had the privilege of meeting and hearing from Jeremiah Owyang. The director of corporate media strategy at Podtech.net, Jeremiah is a social media consultant to big guns like HP, Cisco and Hitachi. In his session, he spoke about trends and developments in the social media space.
Jeremiah started by explaining fundamental concepts. Companies need to shift their strategies and mindsets to look at harnessing all employees – not just corporate communicators (like yours truly… ha) – to be advocates.