Robinsons is an icon of service in Singapore (image courtesy of goodcitydeals)
What is the best way to trigger positive and enduring word of mouth?
Is it…
Posts Under: Business and Management
How Service Leaders Innovate
Sentosa’s WAVE ensures that guest centric values are instilled in all employees (courtesy of Sentosa)
What distinguishes service stars from other establishments? Is there a magic formula?
Well, the answer is less to do with rocket science than with investing in people.
How 18 Minutes a Day Can Change Your Life
Have you wondered why some people can accomplish so much with their lives, while others simply drift by?
The answer to that is time management. Or more precisely, managing the months, weeks, days and hours of your time.
The 12 Leadership Principles of Jesus
The Nativity Cusco School from Brooklyn Museum (source: Wikimedia Commons)
Christmas is a most wonderful time of the year.
For some, it is a time of feasting, partying and making merry.
7 Lessons from the Life of Pi
Few movies have impacted me as much as Life of Pi directed by Oscar winning Lee Ang based on the novel of the same name by Yann Martel.
With breathtaking cinematography, hyper realistic CGI and compelling acting, the movie was a visually spectacular work of art.
To Consult or Not To Consult?
Don’t hire a consultant who doesn’t look good in a suit (courtesy of consulta panel)
Are consultants a boon or a bane? Do they really help or hurt your organisation?
This is the question I’ve been asking myself lately. Tasked with improving things in the organisation, my mind reflected upon the pros and cons of hiring management consultants.
Weird, Quirky and… Successful?
OK, maybe Lady Gaga’s meat dress is a little too weird (courtesy of Crushable)
Eccentricity isn’t a liability. Run-of-the-mill is.
Think for a moment about the most successful rock stars in history.
Gamestorming: A Tool for Innovation (Book Review)
Stumped by an insurmountable problem at work? Keen to generate ideas that are “out of the screen”? Wish to find a way to make “gaming” come to life?
With Gamestorming by Dave Gray, Sunni Brown and James Macanufo, you now can.
The Basics of Organisational Behaviour
A screaming staff beckons deeper investigation (courtesy of Bay Integrated Marketing)
Have you wondered why your colleague is so irritating? Pissed off by a boss who seem to disagree with everything you propose?
Or frustrated by a “stubborn” subordinate who only wants to do things his way?
The 3 ‘I’s of Effective Project Management
Courtesy of Geek and Poke
In the age of social, information has become a commodity.
With millions of blogs, websites and forums providing a gazillion bytes of data, almost anything you want to find can be obtained for free. Just fire up Google and start searching with the most relevant keywords. Often, you can find white papers, sample plans, slide presentations, and wikis on any subject matter.