Courtesy of Fortune
The situation was tense. Time was truly of the essence.
A Nordstrom housekeeping staff at Connecticut found a customer bag together with her receipt and flight itinerary in the parking lot…
Courtesy of Fortune
The situation was tense. Time was truly of the essence.
A Nordstrom housekeeping staff at Connecticut found a customer bag together with her receipt and flight itinerary in the parking lot…

Can you deliver what your customers want – before they even ask? (Designed by Freepik)
Remember the last time you visited a store which offered you a cup of warm tea on a cold day?
How did that make you feel? Warm, welcomed, and ready to reward your hosts, I bet.

Its the journey and not the destination (courtesy of dadadreams)
What is the best way to capture your customer’s hearts and minds? How do you make them feel a sense of ownership for your brands, products and services?
The secret lies in getting them involved as much as possible.
What do leading brands like Apple Computer, Singapore Airlines and Disney have in common?
Answer? These brands represent some of the world’s most multi-sensory brands.

We have all been victims at one point or other. Apparently, the older one gets, the more one suffers from it.
This syndrome is manifested in a periodic penchant for the past. Life was more carefree then, unfettered by the stresses and strains of modernity and technology.