Sentosa’s WAVE ensures that guest centric values are instilled in all employees (courtesy of Sentosa)
What distinguishes service stars from other establishments? Is there a magic formula?
Well, the answer is less to do with rocket science than with investing in people.
Don’t hire a consultant who doesn’t look good in a suit (courtesy of consulta panel)
Are consultants a boon or a bane? Do they really help or hurt your organisation?
This is the question I’ve been asking myself lately. Tasked with improving things in the organisation, my mind reflected upon the pros and cons of hiring management consultants.
OK, maybe Lady Gaga’s meat dress is a little too weird (courtesy of Crushable)
Eccentricity isn’t a liability. Run-of-the-mill is.
Think for a moment about the most successful rock stars in history.
This platter of sushi and sashimi tastes every bit as good as it looks! Oishii desu ne!
“Irrashaimase!”
A picture often paints a thousand words. A great comic or cartoon, on the other hand, paints tens of thousands.
“Marketoonist” Tom Fishburne recently created a wonderful graphical depiction of 5 different types of social media strategies as depicted below:
Courtesy of Tom Fishburne
Courtesy of Gadling
Have you heard of the Tenement Museum in New York?
Founded in 1988 by Ms Ruth Abram, the Tenement Museum is a historic house museum located in the Lower East Side of New York City. Occupying a former block of apartments and shops, it depicts the gritty lives of immigrants to New York and the US from the late 1900s to early 20th century.
Can we attract these youths to tourism and hospitality jobs? (courtesy of Singapore International Foundation)
Hilton, we’ve got a problem.
On one hand, the travel and hospitality industry is desperately in need of workers. Labour-intensive and high-touch, tourism sector jobs in hotels, retail outlets, visitor attractions, F&B, and transport are always available.
Courtesy of Time Travel
We’re besieged by “short-termism” in an age of 24/7 hyper-connectivity. With the empowerment of social technologies, everybody can be a pundit, proffering an interminable stream of quick fixes.
When faced with a problem, you can virtually hear the “guns” firing away…
SCORE Chairman Chng Hwee Hong, representative from an award-winning company, and Senior Minister of State Heng Chee Chow
Are we truly ready to embrace ex-offenders in our society? Would we give them a second chance?
I pondered the above questions as I attended the recent SCORE Appreciation Awards held at Grassroots Club. An acronym for the Singapore Corporation of Rehabilitative Enterprises, SCORE was established as a statutory board under the Ministry of Home Affairs back in April 1976 to assist offenders and ex-offenders through re-skilling and employment assistance. This is done through training, work, employment assistance and community engagement.
Harvard Business Review or HBR has always been one of the mainstays of my reading list. I love how its editors seive out business and leadership articles which are meaty enough to provide a good intellectual workout without unnecessary academese.
Its latest compilation “HBR’s 10 Must Reads” is a selection of carefully selected journal articles centred on the most pressing issues of management.