Courtesy of sayitcommunity.com
Customer experience management is the new marketing. While the world swoons over the impact of digital technologies on customer experience, it is often basic customer service which determines if a company swims or sinks.
MC Escher’s “Relativity” (source of image)
Does success always mean moving up the corporate ladder? What if you can consciously choose to go sideways instead?
Traditionally, organisational progress meant getting promoted and scaling up the rungs of management. However, things are certainly changing in this day and age.
Source: www.workrfun.com
Do you know how you can increase your productivity?
Do you know how you can do more with less (time)?
Source of image: Mind Revolution
What is the most difficult task as a manager in a corporate organisation?
a) Finding a way to fund your projects, justify ROI and achieve your KPIs?
Ritz Carlton is the epitome of superior customer experience (source)
Have you pampered yourself with a Ritz-Carlton experience? If you did, I’m sure the experience was unforgettable.
How did the world’s premiere hotel brand manage to achieve such lofty heights in customer service and experience? What is its secret formula?
Courtesy of Dot Connector Blog
I remembered how my Dad used to tell me that I should “make hay while the Sun shines” – a saying that seems to ring immortally true, especially in this day and age of multiple digital distractions.
We are in an age of endless streams of consumption. Steve Rubel himself has said it as much.
Don’t suffer from analysis paralysis like Buridan’s ass (source of image)
Wish to embark on an exciting new business venture? Or to launch a brand new project?
How should you begin your entrepreneurial journey – study and ponder over what you need to do, or just roll it out bit by bit and see what comes your way?
Courtesy of Inside Retail HK
How can retail and service businesses differentiate themselves through service?
That is the age-old problem faced by numerous consumer-facing businesses here in Singapore and everywhere around the world.
Not all seniors are frail and embittered (courtesy of ACE)
One of the biggest mysteries about contemporary marketing is this.
Why are such an overwhelming proportion of companies in the world only obsessed with advertising or selling to the young?
Don’t they know that the youth market is going to be shrinking in the years to come, or that seniors will dominate the world’s population, especially in developed countries?