Making History at Singapore Blog Awards 2011

Managing Visitor Fatigue in Museums and Attractions

July 22, 2011 Blog 3 comments


Museum visits needn’t be a yawn if you design them well (Courtesy of BelieveJay)

While doing some desktop research recently, I came across an interesting article by Gareth Davey titled “What is Museum Fatigue?” in InformalScience. The academic piece explained why visitors get tired when visiting museums, and proposed how we can better manage visitor behaviours when designing exhibitions.

Apparently, from research conducted thus far, the following findings are derived:


Employee Engagement: Lessons From Universal Studios

July 20, 2011 Business and Management no comments

Universal Studios Grand Opening - 28 May 2011
Managers should lead by example and be there when it matters (Universal Studios Singapore)

Leadership and management are two of the most difficult tasks any manager needs to do in today’s organisation.

The new rules of work mandate that hierarchical ways of bossing people around will no longer work. Against such a backdrop, how can you and your leadership team engage your team members more effectively and impactfully?


Keeping Your Attractions Fresh and Appealing

July 14, 2011 Blog no comments

Universal Studios Grand Opening - 28 May 2011
Good storytelling helps to sustain consumer interest (Universal Studios Singapore’s Madagascar Crate Ride)

One of the greatest challenges faced by theme parks, zoos, museums, and other visitor attractions is that of getting one’s visitors to keep returning. While adding new rides, exhibits and enclosures can help to draw repeat patronage, their prohibitively high costs make such strategies unfeasible over the short term.

What then should one do to renew one’s product and keep guests coming back?


A Colourful Twist in Advertising

July 12, 2011 no comments

Feed the Colour

At lunch recently, I was attracted to this simple bus stop poster ad by Jurong Bird Park. Even though the copy isn’t factually correct (one can’t really feed colours), the metaphor associating avian species with their colourful plumage is cleverly and imaginatively conceived.

While text is kept to the absolute minimum, the brand imagery is clear.  As most Singaporeans would know where the bird park is, there isn’t a need to include a map or an address in this poster.  

Would such an advertising approach work for your business?  If not, why?


When the Journey Matters as Much as the Destination

July 7, 2011 Blog 1 comment

Stanley Park @ Vancouver
Sightseeing tours are all about the journey

What is your idea of a job well done?  Is it that golden moment when you can proudly tick off the box on your “To Do” list? Would completion alone be equated to success?

While some may argue that one should just “do whatever it takes to get there”, I believe that the process of reaching that goal is often just as important as breasting the finish line.  The path which we take – the way in which things were done, the people whom we worked with, the relationships forged, the kicks that we get along the way – play a far stronger role in influencing its eventual outcome than we imagine.