Do you know that your customers may spend 3 to 20 percent more if you respond to their queries? Or that 42 percent of customers who complain on social media expect a response within an hour?
With consumers spending hours each day on social media, you need to ensure that your customer care strategy is primed for social channels.
The greatest challenge in content marketing lies in creating compelling content.
Now just any old article, Tweet, or Facebook update, mind you, but stuff that your readers would want to read, share, and click on.
Wish to know the best thing about social media marketing?
Well, there are lots of free online tools which you can use to boost your game.
The best thing about social media marketing is that it blends the art of creativity with the science of data.
Wish to know what’s the worst thing about social media marketing? Yep, that it blends the art of creativity with the science of data!
We Singaporeans sure love our social media. Unfortunately, the same can’t be said about many of our companies.
According to reports by We are Social, Singaporeans spend an average of about 6 hours and 40 minutes a day online. Much of it was spent on social media, with social networks like YouTube, Facebook, Whatsapp, Instagram, and others dominating our devices.
Content marketing isn’t sugar and spice and everything nice.
Like any other digital marketing strategy, you’ll need to be mindful of the caveats of using content to generate awareness, attract leads, trigger sales, and nurture advocacy.
People photo created by tirachardz – www.freepik.com
If social media content is king, then community must be queen. Indeed, the true power of social networks lies in the strengths of your online communities.
But how you can build, grow and sustain a thriving Facebook, Instagram, LinkedIn, Twitter or YouTube community of fans, customers and advocates? What can social media marketers like you do to improve your community management skills?
Woman photo created by cookie_studio – www.freepik.com
Social media marketing is a marathon, not a sprint.
Unlike traditional forms of marketing, sustained and enduring success in social media marketing can only be achieved by observing a disciplined regime over a long time frame.
Courtesy of Ray Edwards
Do you know that on the average web page, users have time to read at most 28% of the words during an average visit? Or that 20% is more likely?
With such a short attention span, every single word on your website needs to perform. Which means that you need to master the art and science of copywriting.
LinkedIn is the world’s largest professional social network. Unfortunately, it’s also probably the most misunderstood.
With a total network size of 467 million users (Jan 2017), LinkedIn has over 108 million active users per month. About 57 percent of LinkedIn users are male, compared to 44 percent female.
LinkedIn is also the “richest” social network in terms of demographics.
44% of LinkedIn users earn more than US$75,000 a year, and 41 percent of millionaires use LinkedIn. The average CEO has some 930 connections on LinkedIn.
Despite its massive size and business potential, few have used LinkedIn effectively to build their professional networks, generate leads or grow their business.
Here are some of the common reasons I’ve heard from friends and acquaintances explaining why they’ve neglected their LinkedIn accounts:
While some of the above may be true – especially point number 3 – I strongly encourage you not to give up on LinkedIn. As the world’s number one professional social network, it has a lot to offer.
I wouldn’t consider myself a LinkedIn expert by any measure of the word, but I have experienced how powerful this social channel can be in generating business leads, attracting talent, and forming professional partnerships.
Here are some of my “vital statistics” on LinkedIn:
And the funniest thing is this – I didn’t pay for advertising nor did I upgrade to a “Pro” account!
So how did I do it?
Like some of you, I started my LinkedIn account out of curiosity back in 2006/2007 during its early years.
As a business blogger, I found it interesting to connect with my fellow bloggers, friends on social media, colleagues, and alumni contacts through LinkedIn.
I also realised that it was more efficient for me to reach out to my professional contacts through LinkedIn rather than dig out their name cards to email, call or Whatsapp them.
Over time, I encouraged my business associates to connect with me on LinkedIn. This worked well as LinkedIn is considered less intimate and afforded greater privacy to those who preferred not to mix business with pleasure.
Through LinkedIn, I also found that I could stay in touch with my contacts. I could congratulate them during their work anniversaries or when they found new jobs, and reach out to them if I needed help in a specific area.
Here’s a very small sample of the folks I’m currently connected with on LinkedIn.
It goes without saying that your profile on LinkedIn is the most important piece of content that you should create.
Everybody who has an inkling of interest in you would check it out:
Thus, it makes a lot of sense to pour your heart, mind and soul into writing a kick-ass profile.
In my case, I paid attention to my headline, used keywords which best described what I’m good at (and why you should work with me), and also included as much of my professional achievements as I could.
Source: Walter’s LinkedIn Profile
Oh, and don’t forget your photograph. Nothing beats a professionally taken photograph to make your LinkedIn profile stand out (or at least not suck).
Have you used the LinkedIn Featured Skills and Endorsements function?
It is a feature where you list down the different skills that you’re good at. Or approve what others have endorsed you for.
Mine looked like this. You can see that my areas of strength are balanced between social media marketing, PR, and marketing communications.
Do these skill endorsements work?
Well, according to LinkedIn, a person whose skills are listed receive 17 times more profile views than those who do not have their skills listed. This would be valuable not only for those looking for a job, but entrepreneurs seeking business partners.
As in anything on social media, the trick here is to both give endorsements and receive them. When doing so, however, it is important to be authentic – ie only endorse the skills of your associates if you’ve seen them in action (either online or in-the-flesh).
In March 2014, I experimented with writing articles directly on LinkedIn using the LinkedIn Pulse app (now defunct). Prior to that, I used LinkedIn primarily as a social sharing channel to promote my own blog posts.
(At that time, I was working in a senior Corp Comms position in a government body and only left my job in May 2014.)
That was when things started to move up a few notches for me.
As a blogger, LinkedIn Pulse provided an additional channel for me to promote my thoughts and ideas.
Initially, I wrote anything which inspired or triggered me. It could be on social media, blogging, personal development, or leadership.
Over time, I decided to focus my LinkedIn articles on the hot topics of interest, especially those related to career or HR issues. At the same time, I pivoted my own website Cooler Insights to focus more on social media and content marketing topics.
Here’s my most popular article to date – a piece I wrote to highlight why employers regardless of affiliation should consider hiring public officers.
Here’s a snapshot of how well this article did, and who my readers were. It is interesting to see that many of them came from GovTech Singapore and San Francisco!
Of course, not all my articles do that well. Quite a few have less than 500 views.
However, that hadn’t stopped me from writing – and neither should it stop you too.
Now, as an introvert, I don’t particularly enjoy schmoozing at parties or networking in face-to-face events. I can’t really drink, and my hearing has deteriorated over the years.
(Having said that, I’m far from socially awkward as those who met me in the flesh would attest to.)
Fortunately, schmoozing on LinkedIn is a different thing altogether.
As a geek and a nerd, I like to read what my connections on LinkedIn are sharing – especially if they are thought leaders and influencers in specific fields. I can also chip in with my two cents worth of comments, and stay in touch with occasional messages.
Typically, this is what I do.
Daily
Weekly/ Fortnightly
What I’ve shared above is just the tip of the ice-berg.
Together with my buddy and Super Brand Me founder Eugene Seah, I’ll be conducting my 4th LinkedIn Personal Branding workshop on 29 September (Friday) evening.
During the three hour session, I’ll equip you with in-depth insights and learning materials so that you can achieve the following outcomes:
Past sessions have been popular with tickets flying fast, so do hurry and sign up here to confirm your place.
I guarantee that it’ll be a fun, engaging and enriching night, with lots of valuable tips and tricks that you can use to accelerate your LinkedIn marketing efforts.
