The Five Levels of Customer Engagement

October 27, 2013 Business and Management 1 comment

Group of Business People Holding Placards Forming Customer

Courtesy of DC Marketing Pro

Customers. Love them or hate them, they’re the only reason for our existence.

In the past, our customer relationships were pretty non-existent. A customer walks into a store, browses around, picks up a can of soda, pays, and leaves.

Perhaps a lady could be having her hair done at a salon, and the stylist would banter with her while trimming her tresses. After her hair is styled and cut, she departs happily to her next appointment.


Manuscript Found in Accra: Book Review

October 23, 2013 Personal Branding 1 comment

An ancient manuscript from Accra (a city off Egypt) emerges. Dated July 14, 1099, it depicted events that took place during the time of the First Crusades, when French Christian invaders laid seige to the holy city of Jerusalem.
 
While the city prepared itself for the invasion of the Christian army surrounding its gates, a group of men and women of every age and faith gather. Jews, Muslims and Christians, they huddle to hear the words of a Greek spiritual philosopher known as the Copt, a wise sage whose words uncover the deep mysteries of life.


Influencer Marketing 101

October 20, 2013 Content Marketing, Social Influence 1 comment


Zillions of pre-teens are under his influence (courtesy of The Global Daily)

Are you under the influence?

If you’re like the billions on Facebook, Twitter, YouTube, or other social networks, you most definitely are. While we can also be influenced by mainstream channels like newspapers, television, radio and magazines, chances are that it is the people we know – our family and friends – who exert the most influence on our behaviours and actions.


To Twerk Or Not To Twerk: Thoughts on Virality

October 9, 2013 Content Marketing no comments

pen-pineapple-apple-pen-viral-song
Courtesy of this YouTube Channel

UPDATED This post has been updated on 3rd October 2016 to include new content.

Have you heard of the PPAP song? If you haven’t, you must’ve been living on another non-digital planet.

Also known as the Pen Pineapple Apple Pen song, the short 51 second ditty by Japanese comedian Kazuhiko Kosaka (who plays the fictional character named Piko-Taro) has sparked off an endless number of memes around the planet.